Can't log in to GoPayment app

I value your efforts in reaching out to our support team and alerting us to this, theprintstop. I understand how time-consuming it is to find something that doesn't fit your needs. Please don't worry. Getting this resolved is our priority, so you can effectively take and process payments from customers. Let me direct you to our designated support team which is best at handling this kind of query.

Since Community is a public forum, I'm unable to gather sensitive information on your account for security concerns. I recommend contacting our QuickBooks Payments team again to further seek updates on your case. This way, they can provide additional assistance to help you keep going in processing customer payments. If you have QuickBooks Online with Payments & Merchant Service Center, refer to these steps:

1. In your QBO file, go to the Help (?) icon and select Contact Us.
2. Enter your concern, then select Let's Talk.
3. Choose Start a chat with a support expert.

In addition to this, I'm sharing this handy resource to help you fix GoPayment issues and handle payments if you have a QuickBooks Online mobile app: Fix issues with GoPayment and QuickBooks mobile app card reader.

I'll be looking forward to any questions you may have when fixing errors in your payments app. Please let me know anytime in this thread, so I can get back and assist you further. Keep safe.

Working with quickbooks continues to be a major source of frustration.  After spending over 2 hours on the phone, I'm told that the recent update of the GoPayment app doesn't work...and they tell me I'm in the queue to get it fixed, but they can't tell me when it will be fixed.  Imagine if every business operated this way. Every time I have an issue with quickbooks its the same run around!!  It's insane.

I’m another client having same problem for 1 week now. I’m following you to see if you get some resolution 

I’ve talked to 4 people in your customer service & no one can resolve this. You would be our hero if you can help.

We are also having this issue.  Intuit support had us update our I-pad and then reinstall the app.  This was a waste of time - still doesn't work.  We can still accept credit cards if we key them directly into QB, though intuit's fees are higher.  I wonder if they will credit us back the increased fees for them not fixing their software problems?

We see where you're coming from, colsoncpa1. Let's perform some troubleshooting steps to help fix your GoPayment app issue and then redirect you to the best support who can help check your account for possible credits.

We can start by updating your QuickBooks GoPayment and Online mobile app. Doing so will make sure you have the most recent upgrades of the application. To do this on your iPad, follow these steps:

1. Launch your App Store, then select Updates.
2. Select Settings, then General.
3. Tap Software Update.

After that, open and log in to the GoPayment app. 

For more troubleshooting steps, please see this article: Fix issues with GoPayment and QuickBooks mobile app card reader.

On the other hand, we recommend contacting our Customer Care team again to check your account for possible compensation.

Additionally, would you like to know how long it takes for customer payments to reach your bank account after processing? You can refer to this article for the complete details: Find out when QuickBooks Payments deposits customer payments.

We're always ready to back you up if you need more help with your GoPayment app. Don't hesitate to add your reply below, and we'll circle back to assist you.

I am having the same issue. "We hit a glitch, but our developers are on it." I also did an update on the Ipad, made sure the GoPayment App was up to date, and it still tells the same thing. This is not the first time it's happened. Its tax season and this is super frustrating to have to deal with, with no real answers. Is there anyone who has had any success with getting their app to work? I also agree with one of the commenters, will QB's be refunding the additional fees it's costing us to key in a card on the desktop? This has been going on over a week now. 

Hello there, aldowning.

I acknowledge the inconvenience caused by this error, particularly when it hinders your workflow, especially during tax season. I'm here to ensure you're connected to the right channel that can promptly address your GoPayment concern.

 We'll need to conduct a thorough investigation to determine the cause of the error. For security reasons, we're unable to access your company through the Community platform. 

I encourage you to reach out to our Payments Support Team for further assistance. They'll walk you through the complete process of applying the permanent resolution once it is available. Furthermore, you can discuss the refund for the additional cost incurred while using the key in a card on the desktop.

Here's how to get the contact information:
 

1. In your company, tap the Help icon in the upper right to display the support window.
2. Choose or type Contact Us and enter your concern.
3. Click the Let's talk menu and select how you wish to connect with us:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

To find out the most suitable time to contact our support team, take a look at this article for more information: Contact Payments or Point of Sale Support.

Furthermore, these resources offer comprehensive details on the programs and applications that are compatible with GoPayment. They also provide solutions to fix any issues you may encounter with your card reader. Simply browse each article below to view the full details:

• Fix issues with GoPayment and QuickBooks mobile app card reader
• QuickBooks Payments card reader features and compatibility

You may also want to review some of our commonly asked Payments questions guide. It offers insights on managing your account, processing refunds, and addressing subscription concerns, to name just a few topics.

Keep in touch if you still run any hiccups while using the GoPayment app or have additional questions on how to carry out a specific QuickBooks task. I'll be more than happy to provide the help you need. Have a good one, aldowning.

This finally worked for me. Delete the app, then download again open & log in. It was fixed previously by the “payment” tech team or third party. But if error is happening new today then one of those teams needs to be made aware.