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Let's get this fix by doing some basic troubleshooting steps, mrice1. You're in the place for solutions.
Receiving notifications of your transactions is dominant when operating a business. I'll make sure your salespersons can get the email in no time.
When you're not receiving email notifications from your QuickBooks Payments account, it's possible that your settings is not configured properly. Here are some things you can check to ensure the salesperson can receive and review the deposits or payments notification:
- Email address is accurate in the Account Profile.
- The Receive Credit Card Deposit Notification is selected in your Merchant settings.
- Intuit's email should be on your contact list
- Emails are moved to the Spam or Junk folder.
To review information 1 and 2, do the following:
- Sign in to the Merchant Service Center and select Account Profile under Account drop-down.
- Locate the Contact information section and confirm your contact email address is accurate.
- Click Edit and submit the updated information.
- Go back to the Account drop-down and choose Settings & Alerts.
- In the Email Alerts, choose Yes in the Receive Credit Card Deposit Notification.
- Hit Save Changes.
Visit this link for more facts: Merchant Service Center - Email Alerts.
For the third, include the following emails with your email provider:.
- BusinessServices@intuit.com
- Payments@intuit.com
- Notification@email.merchantcenter.intuit.com
- PaymentNotification@email.paymentsolutions.intuit.com
- ReplyTo@QBDT.intuit.com
- do_not_reply@intuit.com
- quickbooks@notification.intuit.com
After that, send an email to any of the email addresses. This helps your internet service or domain provider recognize it as a friendly contact. The steps may vary depending on what email provider you use. For the step-by-step, I'd recommend searching in your browser.
If the issue persists, I'd suggest contacting your IT person or domain provider to turn off Sender ID filtering. For more information about the process, check out this article: Unable to receive Intuit email.
I added this link to know the various places where you can change your email address concerning your account news and access to your account in QuickBooks: Change email addresses associated with your account.
I always check my notifications to monitor any replies. That said, don't hesitate to tag my name in the comment section if you have follow-up questions. I'm always here for you, mrice1. Take care.
