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Midwestgutter
Level 2
posted
‎November 08, 2022 09:27 AM
last updated ‎November 08, 2022 9:27 AM

Chargeback

I have 3 charges of $750 that were third party fraud for services done to home. Realized it was fraud once homeowner came iut and said they had not hired anyone to do work on home. Started a payment plan with intuit to pay back deposit charges already paid to me but intuit did not abide by payment plan already in place and pulled $750 out of my account 3 times now, only one has been reversed. Called merchant services and no one is of help, why is intuit not abiding by payment plan? Very upset, about to juat go with Oracle NetSuite.

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4 Comments 4
Just_me
Level 11
‎November 08, 2022 09:34 AM

Chargeback

You would definitely be better off going with another company.  

Sorry this happened. 

Good luck. 

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ZackE
Moderator
Moderator
‎November 08, 2022 09:50 AM

Chargeback

Welcome to the Community, Midwestgutter. I appreciate your detailed information.

 

Since you have a payment plan in place and it doesn't seem it's working out how it should, you'll need to get in touch with our Customer Care team to discuss what's going on with it.

 

They'll be able to pull up the account in a secure environment, conduct further research with you, and discuss what's occurring on your account.

 

I'll be here to help if there's any additional questions. Have a lovely day!

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Midwestgutter
Level 2
‎November 08, 2022 10:07 AM

Chargeback

I have, several times, they just keep escalating the case and telling me there will be someone calling me back and nothing.

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Midwestgutter
Level 2
‎November 08, 2022 10:09 AM

Chargeback

I have, several times... they keep telling me they are escalating the situation and someone will call me back but nothing happens and intuit just keeps pulling out $750.

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