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Before this update, we could copy an estimate and use it for a different customer. When trying to select a new customer now, it will not go beyond customers with the last name starting with “C”. What am I doing wrong?
Hi there, rvconsultation.
Using the new layout in QuickBooks Online, you'll still be able to make a copy of your estimates. I can help you how to create a copy.
Here's how:
I've also added a screenshot for your visual reference.
Regarding selecting new customers, there are no limitations in choosing one, unless the customer you want to add has already been added to your QBO. If not, you can add a new customer.
Here's how:
However, if you already added it, then the same thing happens. I recommend doing browser troubleshooting steps . Sometimes, cache-related can cause QuickBooks not to work properly.
Here are some common steps that can resolve unexpected results in QBO:
If you can successfully log in using a private browser, go back to your regular browser and clear its cache. If not, you can use a different supported browser.
After your customer accepts your estimates, you can convert them into an invoice. This way, you'll save time in creating an invoice.
Additionally, check out this article for you to personalize and add specific info to your sales form: Customize invoices, estimates, and sales receipts in QuickBooks Online
Leave a comment or post in the Community if you have further concerns about estimates or any QuickBooks-related concerns. We the Community are always here to help.
Thank you for your help and those suggestions. I will give it another try!
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