Correct entries to recover from an improperly reimbursed over payment by a customer.

Hello @T4KB! Thank you for reaching out in the Community.

When issuing refunds in QuickBooks Desktop (QBDT), accuracy is key, especially when resolving issues like customer overpayments. To address this, you can simply edit the check created and ensure it impacts Accounts Receivable (AR) to adjust the customer's credit.

To delete a bill, follow these steps:

1. Go to Expenses, then select Expenses (Take me there).
2. Select the Filter button.
3. Under the Type dropdown menu, select Bill and select Apply. 
4. Find the bill you wish to delete and select it to open it up.
5. Select More located in the footer and select Delete. 
6. Select Yes to confirm deletion.

Afterward, edit the check for bill payment to affect AR. Reconciliation isn't necessary since only the payment category is being adjusted, not affecting bank accounts, dates, or amounts.

For more details about A/P and A/R, check out these articles:

• Accounts Payable workflows in QuickBooks Desktop
• Accounts receivable
• Resolve accounts receivable and accounts payable balances on a cash basis balance sheet

Stay in touch if you have any other concerns or questions. Please know I’m always ready to help you.

it worked just as you described. Thank you.

Hello, T4KB.

Thank you for getting back in this thread and verifying that my colleague's suggestions above worked for you. It's our goal to help you get the most out of QuickBooks.

We're glad to help you with any issue relating to QuickBooks. If there's more, add them below. Have a great day!