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Join nowA customer paid the full amount ignoring the discount extended for early payment in full. To reimburse the discount amount a Bill was created, and Payment made via a writing and sending a check. This occurred last month.
I noticed this month that on the Customer Balance Summary report that there is still a credit in the amount of the refund for this customer. Unfortunately, the assumption was made that the refund had not been entered and a second refund was attempted using the instructions in:
https://quickbooks.intuit.com/learn-support/en-us/payments/customer-refunds/00/1368201
But they don't make sense in that a check has already been sent to the customer.
Is there an entry that will associate the check written to the Account Receivable account?
Will that remove the credit from the customer?
Will the checking account have to be re-reconciled for last month?
Is voiding or deleting the second check written the proper handling?
Hello @T4KB! Thank you for reaching out in the Community.
When issuing refunds in QuickBooks Desktop (QBDT), accuracy is key, especially when resolving issues like customer overpayments. To address this, you can simply edit the check created and ensure it impacts Accounts Receivable (AR) to adjust the customer's credit.
To delete a bill, follow these steps:
Afterward, edit the check for bill payment to affect AR. Reconciliation isn't necessary since only the payment category is being adjusted, not affecting bank accounts, dates, or amounts.
For more details about A/P and A/R, check out these articles:
Stay in touch if you have any other concerns or questions. Please know I’m always ready to help you.
it worked just as you described. Thank you.
Hello, T4KB.
Thank you for getting back in this thread and verifying that my colleague's suggestions above worked for you. It's our goal to help you get the most out of QuickBooks.
We're glad to help you with any issue relating to QuickBooks. If there's more, add them below. Have a great day!
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