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InnoV
Level 2

Create invoice with zero balance due

Hello. I am wondering if you can create an invoice with zero balance due? Thank you

Solved
Best answer June 09, 2022

Best Answers
JessT
Moderator

Create invoice with zero balance due

Hi InnoV,

 

I would personally use the discount feature, in this case, to make things easier. Simply create a discount item, and add it as another line on the invoice with a negative amount to zero out the invoice. I'll show you a sample.

 

Create a discount item:

 

  1. Click the ITEM CODE field on the Invoice page and choose <Add New>.
  2. Select Discount for the Type.
  3. Enter the details and click OK.

 

Add the discount item to the invoice like in the screenshot.

 

 

I'm including this article for your additional reference: Use discount and subtotal items on an Invoice. If you want to use a credit memo, you can refer to this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

I'm just a comment away if you need further assistance. Take care!

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5 Comments 5
ReymondO
QuickBooks Team

Create invoice with zero balance due

Hi there, @InnoV.

 

Thanks for sharing your concern in the QuickBooks Community page. Allow me to answer your queries in QuickBooks Desktop (QBDT).  

 

Yes, you can create an invoice with zero balance due in the program. All you have to do is to create an invoice with zero amount in the PRICE EACH column. That way, you'll be able to save the transaction.

Since this invoice has no remaining balanced, this will automatically be recorded as paid in the QBDT. 

 

For more info about recording sales transactions from customers who make no or partial payments during the time of the sale, please check out this article: Create an invoice in QuickBooks Desktop.

 

To see the complete list of workflows and other customer-related transactions, please see our Accounts Receivable workflows.

 

If you have any other QuickBooks-related concerns or queries, feel free to share them with the QuickBooks Community. My QuickBooks Team and other users in this public forum are always here to help you, @InnoV. Have a good day!

InnoV
Level 2

Create invoice with zero balance due

Hi Reymond,

 

Thank you for the tip!

My employer wants to keep the Per Price because we need to put them under sales expenses. 

Between Credit Memo and Discount feature, which one is better. 

 

Thank you.

 

JessT
Moderator

Create invoice with zero balance due

Hi InnoV,

 

I would personally use the discount feature, in this case, to make things easier. Simply create a discount item, and add it as another line on the invoice with a negative amount to zero out the invoice. I'll show you a sample.

 

Create a discount item:

 

  1. Click the ITEM CODE field on the Invoice page and choose <Add New>.
  2. Select Discount for the Type.
  3. Enter the details and click OK.

 

Add the discount item to the invoice like in the screenshot.

 

 

I'm including this article for your additional reference: Use discount and subtotal items on an Invoice. If you want to use a credit memo, you can refer to this article: Give your customer a credit or refund in QuickBooks Desktop for Windows.

 

I'm just a comment away if you need further assistance. Take care!

InnoV
Level 2

Create invoice with zero balance due

This method seems a lot easier. If we do credit memo, we have to write them off at year end, correct?

RCV
QuickBooks Team
QuickBooks Team

Create invoice with zero balance due

Thanks for checking in with us, InnoV.

 

Once you create a credit memo, it depends on how you want to handle the credit in QuickBooks Desktop. We can apply it on the next transaction or in real-time. If you need to write them off at year-end, it would be best to consult your accountant about this one. In the Available Credit window, just choose one of the following and select OK.

  • Retain as an available credit. QuickBooks enters a negative amount in your Accounts Receivable (A/R) register for the credit memo. We can use this credit as payment for another transaction. If you chose to retain as available credit, you'll see the available credits in the customer payment window.
  • Give a refund. You can issue the refund in cash or a check. If your customer used a credit card, learn how to refund a credit card payment.
  • Apply to an invoice. QuickBooks opens the Apply Credit to Invoices window. Just select an invoice you want to apply this credit to.

 

Here's an article you can refer to for more details about giving your customer a credit or refund in QuickBooks Desktop. We can run the Accounts Receivable Aging report and modify the date to Today to list each customer's current outstanding balance. This way, we can identify the customers that have active payables as of today and the number of days they have been outstanding. I'll show you how.

  1. Go to Reports.
  2. Select Customers and Receivables and choose A/R Aging Detail.
  3. Click the Dates drop-down menu and select Today.

 

Feel free to visit our Sales and customers page for more insights about managing your company's income and customers.

 

Do you need more help completing other tasks in QuickBooks? Please let me know and I'll assist you with some guides and other pointers. Have a great day. 

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