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Level 1

Credit card processing through GoPay or merchant center doesn't work. Unknown error

 
2 Comments
QuickBooks Team

Credit card processing through GoPay or merchant center doesn't work. Unknown error

A possible browser issue is causing this error when processing credit card payment, 9130 3480 5873 3926.

 

I'll some steps with you on how you can resolve common browser issue when working in QuickBooks Online. 

 

You can start by using an incognito/private browsing session just in case the same issue appears. Use these keyboard shortcuts to initiate an incognito browsing session:

 

  • Ctrl Shift N  for Google Chrome
  • Ctrl Shift P  for Firefox
  • Control Option +if you're using Safari
  • Ctrl Shift P for Microsoft Edge

You can also delete cache or use any of browsers that I've enumerated above. They all work well with QBO. 

 

Once done, process the customer payment once again to check the error would no longer show up. 

 

Lastly, you can reach out to our phone support team just in case you're still getting the same error so they can take a closer look at this. Here's how:

 

  1. Click the Help button in the upper-right corner of QBO. 
  2. Type in "support" in the bottom of the page and press Enter.
  3. Click Get help from a human, then select I still need a human.
  4. Click Contact Us.

Let me know if you need anything else. 

 

Level 15

Credit card processing through GoPay or merchant center doesn't work. Unknown error

@9130 3480 5873 3926 

Your 30 rolling days limit to accept credit card payment might be hit the number. Utilize MP as the backup option.

https:// melio.grsm.io/quickbooks

 

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