A possible browser issue is causing this error when processing credit card payment, 9130 3480 5873 3926.
I'll some steps with you on how you can resolve common browser issue when working in QuickBooks Online.
You can start by using an incognito/private browsing session just in case the same issue appears. Use these keyboard shortcuts to initiate an incognito browsing session:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
You can also delete cache or use any of browsers that I've enumerated above. They all work well with QBO.
Once done, process the customer payment once again to check the error would no longer show up.
Lastly, you can reach out to our phone support team just in case you're still getting the same error so they can take a closer look at this. Here's how:
- Click the Help button in the upper-right corner of QBO.
- Type in "support" in the bottom of the page and press Enter.
- Click Get help from a human, then select I still need a human.
- Click Contact Us.
Let me know if you need anything else.