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Level 1

Customer center shows wrong balance for job

Quickbooks 2016 for Mac R32
Mac OS X 10.14.2


I have several jobs set up for a customer. Each job has several invoices. For one of the jobs, all invoices have been paid. For the other job, there is one outstanding invoice for $750.


An AR report correctly reflects all of the above. Only the one unpaid invoice shows up. Looking at each individual invoice on the screen, all (except the one outstanding) are correctly marked "paid." There are no credits available to apply for that customer or job.


My problem is that the "Customer Center" screen incorrectly shows an incorrect "balance total" for each of these jobs. One job is shown as overpaid, the other is shown as a balance due. Together, the two add up to a $750 difference. It's almost as if a payment was incorrectly assigned to the wrong job.


I have tried deleting and reentering payments. I did a "Verify and Repair" procedure. The first run indicated and error - repair fixed that. The problem, however, was not corrected. Verify shows no further problems. I ran repair again anyway. No help.


There are many inconsistencies with amounts in QB that I have learned to work around. This, however, is a tough one to ignore.


See attached screenshots for each jobs customer center screen. Several payments that have been applied are not in the list for either job although the open balance for each invoice is correct. Balance Total for the job is wrong.


Any ideas? Is there a way to get the correct total to show? How can I get the recorded payments to appear on the job screen?





1 Comment 1

Customer center shows wrong balance for job

Hi jrm21,


Thank you for checking if there are credits and for running the tools to check the integrity of your company file data before posting here.


At this point, I would encourage you to call our phone support to check your company file further. The have additional tools to check the root cause of this behavior.

  1. Open this link:
  2. Choose QuickBooks Mac Desktop.
  3. Choose any topics.
  4. Scroll down and click the Get Phone Number button.

The Community team is always here to assist you. Feel free to post more questions if you need anything else.

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