Customer Name not allowed to be edited on the invoice

You've come to the right place, Bre1208. It's my priority to ensure this gets resolved.

The billing address on the invoice always follows the information recorded on the Customer Information page. You can update the address displayed on a specific invoice. However, other customer info will still show on the Billing Address field.

Let's make sure the billing information is updated on the customer's profile. This way, the correct details will show on the invoices without editing them. Here's how:

1. Go to the Sales menu and select Customers.
2. For the new interface, click Get paid & pay, then Customers.
3. Click the customer's name, then Edit.
4. Update the Address tab, then Save.

For more details, please see this article: Edit Customer Information.

If the issue persists after editing the details, I'd recommend logging in to your QuickBooks Online account via a private window. This is a good place to determine if this is a browser-related issue.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed, check if the correct details show on the invoice. If it does, let's clear the browser's cache. This removes the stored cache to ensure the program performs efficiently.

If private browsing doesn't work, you can use other supported browsers. They also provide the best and most secure experience with QuickBooks. 

Additionally, I've added these articles that'll help you in managing your sales transactions. By browsing these topics, you'll be guided in keeping your record accurate:

• Sales and Customers
• Invoices and Payments

Don't hesitate to post again if there's anything else you need. We're always here to help you out.

Thank you for your response, .. but I think your not understanding what i was asking.. I know how to update the customer address etc.. however in the Bill To, they do not want the customer information and instead the patient name "which is going to be different on each invoice for that customer"... we have been able to do this for years with no problem but as of yesterday something changed in the software and it wasn't working correctly.  Regardless i think it was a Quickbooks glitch because as of this morning Quickbooks has fixed it.  Thanks so much for responding.