I know how important timely payments are for your business's cash flow and peace of mind, Kinsey. I'll share some information to help you address your concern.
To resolve your issue, let’s begin by reviewing the payment status of your transaction in the Merchant Service Center.
Here's how you can track your transactions:
- Log in to your Merchant Service account.
- Click Activity & Reports and select Deposits.
- Use the Date fields to filter the data.
- Check the Method column to review the status of your transaction.
In the event of a payment issue, you will also receive a notification via email from our Merchant Service team. Please make sure to check both your inbox and spam folders for any updates. If you haven’t received an email, consider adjusting your email settings to ensure notifications are received.
Once done, you can also follow the email instructions, submit any requested documents, and verify in the Resolution Center that all inquiries are fully addressed.
Alternatively, you can also consider contacting our QuickBooks Payments Team directly. They can securely access your account and provide the status of your customer's payment by tracking them down using their specialized tools.
I'll share this article that addresses common questions about how QuickBooks Payments deposits function in QuickBooks Online: FAQS.
Feel free to reply to this post if you need further assistance.
