Customer paid on Sunday - funds still on hold..

Hello there, @A2ZUSA.

Let me share a few insights about why QuickBooks withheld funds and help you go over them to identify what you need to do to fix the issue.

When funds are withheld, this means we need to review payments to protect the interests of all parties involved in the process.

Some common reasons for withheld funds are the following:

• When your payment processing exceeds the established maximum dollar amount expected on your account.
• When a transaction is processed after several authorization attempts and failures.
• When certain transactions require verification of your business type to ensure it is compliant with the Intuit Acceptable Use Policy.
• When our systems identify processing patterns that pose a risk to any of the parties involved: You, your customer, or Intuit.

With that, let's go check the history of the payment by visiting your account in the Merchant Service Center. It keeps a complete record of your payment activity. Here's how:

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports.
3. Choose Deposits. 
4. Select the date range in the Dates field.
5. Click Search. 

After providing all the requested information, our Merchants team will review the payment (typically within 2 business days). Then, it'll be deposited into your account once completed. Since it's already beyond the allotted time, I encourage you to reach out to our Payments Care team. They can check the payment status and the reasons for the delay, and help you resolve it. 

Once your payments are downloaded to your QuickBooks Online (QBO) account, you'll have to categorize them. This way, you can keep your financial data accurate.

Also, you may want to check out this article as your reference if you need to learn more about how QuickBooks Payments handles your deposit and funds: Find out when QuickBooks Payments deposits customer payments.

Let me know if you have other concerns about managing sales and payment transactions in QBO. I'm always around to help. Take care, and stay safe, @A2ZUSA.

I understand why it was put on hold and have been on the phone with the payments team everyday since the hold.

Every person I have spoken with has told me the same thing about why this happened and waiting two days for this issue to be resolved.

Seems there is no way to speak with someone who can remove the hold. They just tell me the same thing you told me and tell me to wait. 

I can’t wait much longer I don’t want to call the customer and tell them to cancel the payment then send via Zelle as I would see that as sketchy if I was the customer.. 

I’m going to call again today but almost sure I’ll just hear the same thing I’ve been already been told.

I have received bigger payments with no issue I still don’t see why Quickbooks still has the funds on hold.

In my eyes there is no reason to hold over 6k from a small business especially while we are experiencing a disaster.

My entire home was flooded I shouldn’t be spending time hunting down the money I am entitled to. 

I have called in everyday since Monday. 

Everyone I have spoken with has told me exactly what you said. 

Still I don’t see any reason to hold over 6k from a small business especially one that was just flooded out by a hurricane. 
I shouldn’t be spending time tracking down the status of a payment. 

There has been bigger invoices paid with no issues in the past and no malicious activity on my account that would warrant this hold. 

Now I am dealing with financial hardship and missing important deadlines for no other reason than Quickbook’s lack of action. This could be solved with a call to the card issuer and or the customer. 

I hope whoever is in charge of removing this hold does it as soon as possible as it is costing me dearly. 

I am very disappointed with the level of service I’ve received during this experience. Seems like I’m talking to reps that are more like a bot telling me whatever the system says is the proper response; no 1 on 1 help from someone who can actually resolve this issue. Only tell me things the system has already informed me on.