Customer Profile

Welcome to the Community, @SJS91.
 

Negative deposit amounts happen due to how payments are recorded. I'll share more details below.
 

If you’re using QuickBooks Payments, the system automatically creates deposits when a customer pays by credit card. However, if you manually Add the deposit from your bank feed instead of matching it to the existing payment, it creates a duplicate transaction and results in a negative balance.
 

To fix it follow these steps:
 

1. Go to the customer’s profile and find the duplicate deposit 
2. Open the duplicate transaction and delete it.
    

To avoid issues like this in the future, when the deposit shows up in your bank feed, always click Match instead of Add or Categorize. This ensures QuickBooks links it to the payment already recorded in the system.
 

If you’re not using QuickBooks Payments, the negative balance happens when payments are deposited to the wrong account, such as a credit card liability account instead of your bank account.
 

Here's how you can fix it:
 

1. Open each affected payment transaction.
2. Check the Deposit to field and make sure it’s set to your bank account.
3. Click Save to update.
    

However, if the negative balance is caused by a downloaded transaction from your bank feed that was added as a new payment instead of matched to an existing invoice or sales receipt, that’s likely causing a duplicate. The system treats it as an overpayment and shows a negative balance. To fix this, locate and delete the duplicate transaction.

After making these corrections, the negative balances should clear.
 

Let us know if you have additional questions or concerns.

Hi @SJS91,I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems. We’ll be glad to assist further if needed.

No it didn’t work. It took the deleted transaction back on my bank unmatched transactions.

Hey there, @SJS91. 

Thanks for reaching back out. We hate to hear that those steps didn't help resolve the negative deposit balance on your customer's profile. 

Before looking further into this issue, I'd like to receive some screenshots of the customer's profile showing negative, the deposit that was negative, and any other transaction that could be tied to this situation. 

When you have time please provide me with those screenshots. From there, I'll take a closer look to see why this could be occurring in your account. We'll be waiting here on standby for your response!