Dashboard alerts for rejected bank transfers

Hello there, @Yogi. I'll share things you can do when a customer's bank transfer is rejected.

Bank transfer payments can fail due to incorrect bank info or insufficient funds. Don't worry, I'll guide you in handling this situation to keep your books in order.

Let's start by figuring out where the failed payment is in your QuickBooks: 

1. ​Go to the + New button.
2. Select Bank Deposit.
3. Review the QuickBooks Payments section.
4. Locate the payment on the list. It hasn't been deposited if you see it. If not, it means it's deposited already.

Next is to create a service item to track the rejected bank transfer: 

1. Select Settings ⚙ and choose Products and Services.
2. Click New and then Service.
3. Enter "Rejected bank transfer" for the name.
4. Enter "Bank transfer payment received rejected by the bank" for the description.
5. If the bank deposit is already deposited, choose the bank account you deposited into for the Income account. Or if you haven't made the bank deposit yet, select Undeposited funds for the Income account.
6. Lastly, click Save and close.

Then, proceed to Steps 3-5 in this article to complete the process: Handle a rejected or failed bank transfer payment.

I also advise contacting our payment support team for additional guidance. They have the resources needed to check your account and help you with the rejected bank transfer.

I've also included some articles that you can check out to learn how to review and reconcile your bank transactions:

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Feel free to enter your comment below if you have further concerns with handling rejected bank transfers. I'll be around to help you as much as I can. Stay safe!

The failed bank transfer went through QuickBooks Payments. I found that the email sent to me with the case number to be key in identifying which customer needed to be re-billed and charged NSF fees.  In that email are the elements to locate the original deposit affected and the checking account truncated number is associated with the customer's name. I do not understand why Merchant Services needs our name, email, birthdate, and social security number to even speak to us when all I wanted was instructions on how to perform a task.

I can answer your concern with our Merchant Support in QuickBooks Payments, @Yogi.

The reason why you are asked to provide the information mentioned above is to verify your account. Also, to ensure that the details needed to resolve your issue with rejected bank transfers are provided to the righteous person. It is one of the security steps commonly initiated by our support to avoid identity theft. It is our priority to protect you and keep your vital information safe.

If you have more concerns about this, please let me know by adding a comment below. You can always count on us in the Community for more assistance. Have a good one!