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When there is a dashboard alert regarding a rejected bank transfer, the only information given is an amount. Merchant Services emails an alert with a case number and date in addition to the amount. Why is there not enough detail to determine the customer quickly? There are dozens of customers who pay that same amount each month. I contacted Merchant Services to ask how to find this information, without which I cannot "handle" the rejected customer payment in QuickBooks. They would not tell me how to accomplish this search; they wanted to provide the name only after I submitted my full name, address, birthdate, and social security. It is too risky to provide those particular items in concert. Since I would not comply with their protocol, I was dismissed. This is a task that should take only minutes without outside intervention. Just tell how.
Hello there, @Yogi. I'll share things you can do when a customer's bank transfer is rejected.
Bank transfer payments can fail due to incorrect bank info or insufficient funds. Don't worry, I'll guide you in handling this situation to keep your books in order.
Let's start by figuring out where the failed payment is in your QuickBooks:
Next is to create a service item to track the rejected bank transfer:
Then, proceed to Steps 3-5 in this article to complete the process: Handle a rejected or failed bank transfer payment.
I also advise contacting our payment support team for additional guidance. They have the resources needed to check your account and help you with the rejected bank transfer.
I've also included some articles that you can check out to learn how to review and reconcile your bank transactions:
Feel free to enter your comment below if you have further concerns with handling rejected bank transfers. I'll be around to help you as much as I can. Stay safe!
The failed bank transfer went through QuickBooks Payments. I found that the email sent to me with the case number to be key in identifying which customer needed to be re-billed and charged NSF fees. In that email are the elements to locate the original deposit affected and the checking account truncated number is associated with the customer's name. I do not understand why Merchant Services needs our name, email, birthdate, and social security number to even speak to us when all I wanted was instructions on how to perform a task.
I can answer your concern with our Merchant Support in QuickBooks Payments, @Yogi.
The reason why you are asked to provide the information mentioned above is to verify your account. Also, to ensure that the details needed to resolve your issue with rejected bank transfers are provided to the righteous person. It is one of the security steps commonly initiated by our support to avoid identity theft. It is our priority to protect you and keep your vital information safe.
If you have more concerns about this, please let me know by adding a comment below. You can always count on us in the Community for more assistance. Have a good one!
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