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My customers want to use their card as a credit (no pin) but the POS pad is reading it as debit and requiring a pin. Using POS 19 they do not seem to be able to bypass the pin to run as credit. I need to be able to use the card the way the customer wants. What can I do?
Thanks for sharing your concern with us, normPT.
Issues with POS reading can be fixed by performing a clean install of your QuickBooks Point of Sale. Before doing so, please take note of the following things to consider:
The first step is to uninstall QuickBooks Point of Sale. Below are the instructions on how to do it:
Next is to rename all Point of Sale folders. If you uninstalled it from the server computer, copy the Point of Sale data folder and paste it to the Desktop. As a suggestion, add 'OLD' at the end of the folder name to prevent the software from recognizing the folder.
Folder locations
Delete the QBPOSDBSrvUser Windows user
Then, you can reinstall Point of Sale. This article will guide you on how to reinstall the program: Install QuickBooks Desktop Point of Sale.
Finally, you restore your company file by following the steps below:
If the issue persists, I suggest contacting our QuickBooks Point of Sale Support Team. They're equipped with tools to securely look into your account and check the main cause of this. Please click this link to reach out to our support: Contact Point of Sale Support.
In case you have future questions about POS, check out this guide to learn more: QuickBooks Desktop Point of Sale User Guide.
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Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.
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