I appreciate you sharing some more details, dianem1! I highly recommend calling us in to do a screen share. This way, we will be able to see exactly what you're seeing and find a solution to this issue. No worries, it will be in a secure environment. Here's how to connect with us: 

1. Sign in to your QuickBooks Online company.
2. Go to the Help icon.
3. Click the Search tab and select Contact Us.
4. Provide a summary of your concern and click Continue.
5. You can choose the call you option.

Keep me updated, please. I want to ensure you receive the support you need to return to your business. Take care!