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Level 1

Discount for high processing usage

I read that if you process over $7500 a month there is a discounted rate.  A phone number was provided in 
Quickbooks Pro Advisor.  Only a recording is played.  The message was too quick at giving an address to message.  I didn't catch it.  Anyone know who I should contact?

QuickBooks Team

Discount for high processing usage

Good day to you, @456824420.


I appreciate you for sharing the details with me. Let me direct you to the best support available so this get sorted out right away. I recommend getting in touch with our Merchant Support team.


There, they have the tools to securely look into your account and further explain the discounted rate if you process over $7500 a month.


Additionally, I also have here an article that you can use for reference in case you accidentally process your customer payments twice: How to correct a customer's credit card payment.


Let me know if there’s anything else you need help with your QuickBooks Payment account. I’ll be around to assists you. Keep safe!

Level 4

Discount for high processing usage

Is there any truth to this? I would definitely like to know.

QuickBooks Team

Discount for high processing usage

Thanks for following this thread, @windylou


I want to ensure that you'll get an accurate answer to your questions about the merchant's discounts. I'd suggest you contact our QuickBooks Payment team through chat. Here's how: 


  1. Select Help (?) at the top right, then select Contact Us.
  2. Enter your concern, then select Let's talk.
  3. Select Start a chat to connect with a support expert.


Here is a helpful resource that contains a list of articles that will help you learn more about how our QuickBooks Payments works. 


Let me know if you have additional questions. We're always here to help in any way we can. 

Level 4

Discount for high processing usage

I would like to add for anyone else that comes across this thread, that this is true. I did reach out to merchant services and after verifying our usage, they were able to lower our rates. It was a bout a 10 minute chat, definitely worth it.

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