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WELAndscaping
Level 1

Disputed Charge

Customer says he is not disputing this charge but has a confirmation number and considers it paid. He has verified the account number and says it is correct. He believes there is a processing error on our end. Details:

 

Transaction ID:a0ji1l21Batch ID:[removed]
Date & Time Stamp:Dec 30th, 2018 06:05 pmAccount no:xxxxxx8667
Date Funded:Routing no:[removed]
Check Writer Name:VARGHESE, MANOJeCheck Type:Internet
Amount:$250.00Account Type:Checking
Status:Disputed  [ view history ]Check no:
Next Step:Submit Type:ECHECK
Fee:($0.50) 
 
Check History
SUBMITTED DATE ACTIVITY DATE ACTIVITY TYPE REASON NEXT STEP
01/03/201901/03/2019Disposed  
01/02/201901/02/2019Funded  
12/31/201812/31/2018Cleared  
12/30/201812/30/2018Batched  
12/30/201812/30/2018Authorized 
3 Comments 3
Angelyn_T
QuickBooks Team

Disputed Charge

Welcome and thank you for posting here in the Community page, @WELAndscaping.

 

I'm here to help guide you to the right support who can help with checking the details of the disputed charge.

 

I'd love to check the details,however, for security reasons, I don't have the chance to do it here in the Community page. It would be best to contact our Merchant Services Team. They have the chance to pull up your account securely and can check this further for you.

 

For the support's contact information:

 

  1. Go to: https://quickbooks.intuit.com/community/Payments/QuickBooks-merchant-services-or-QuickBooks-Online-s....
  2. Look for the support's contact information under QuickBooks Payments support.

Stay in touch if you have any other future concerns. Have a good day ahead!

pworthyservices
Level 2

Disputed Charge

I have this same issue and monies where deposited (by quickbooks) and then reversed (withdrawn from my bank account) with a fee.  How did you get this resolved?? 

 

 

ReyJohn_D
Moderator

Disputed Charge

I can see that you posted a similar question in the Intuit Community forum, @pworthyservices.

 

Please refer to the response posted by my colleague @JenoP. Here is a direct link to check this out: https://quickbooks.intuit.com/learn-support/en-us/payments/re-echeck-rejected/01/559089#M17411.

 

Also, feel free to read this handy help article in case you have other QuickBooks concerns, such as managing your inventories, income, and expenses, running reports, setting up payments and projects, etc. to keep your business running well.

 

Fill me in if you have more questions by leaving a comment below. Have a great day and take care always, @pworthyservices.

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