Glad to have you here in the Community, Ayme.
Yes, you can link Connect to Paypal through the bank transactions page in QuickBooks Online (QBO). When connecting, kindly ensure to have the primary or company admin privileges and credentials, as only they can connect the account.
Furthermore, if you have this access and cannot integrate your account, let's log into your account in an incognito or private browser. You can use the keyboard shortcuts listed below:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
Try connecting your Connect to PayPal bank from there. If the issue persists, I recommend contacting our customer care team support. They'll examine this matter further and deliver an adequate solution.
Here's how to reach them:
- Sign in to your QBO account.
- Go to Help (?).
- Choose the Search tab, then click on Contact Us.
- In the What Can We Help You with tabs, select which tab suits your needs or you can select Ask about something else.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
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- Start a chat with a support expert.
- Get a callback from the next available expert.
In addition, check out this material that contains commonly asked inquiries about Connect to PayPal, and answered by our QBO support. This will help you gain insights regarding the subject: Connect to PayPal FAQ.
Let us know if you have more concerns linking your Connect to Paypal bank in QBO, Ayme. You can reach out to the Community at any time. Take care!
