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U
USACMIAMI
September 8, 2022
Question

ERROR IN POSTING PAYMENT

  • September 8, 2022
  • 1 reply
  • 0 views

WE CHARGED CREDIT CARDS ON INTUIT MERCHANT SERVICES. THEN WENT ON AND POSTED THE PAYMENT ON THE ACTUAL QUICKBOOKS SYSTEM. HOW DO WE FIX THE EXTRA POSTED CHARGES? THE SYSTEM CREATED A NEW CUSTOMER WITH THE DUPLICATE CHARGE. WE NEED TO DELETE ONE OF THE POST NOT THE ACTUAL CHARGE.

1 reply

A
AileneAModerator
Moderator
September 8, 2022

Let me help you remove the duplicates charges, USACMIAMI.   

 

You can delete those transactions through the customer's account. Here's how:

 

  1. Go to Customers, then Customer Center.
  2. Proceed to the Transactions tab.
  3. Locate and open the payment first, then delete it.
  4. After that, locate and open the invoice, then delete it.

 

Once done, you can start reconciling your bank account. Here's a link as a guide: Reconcile an account in QuickBooks Desktop. 

 

Additionally, I'll include this helpful article about Frequently Asked Questions (FAQ's ) about Payments. 

 

Let me know if you have any other questions. I'm always here to help. Have a good day!

U
USACMIAMIAuthor
September 10, 2022

Not a viable solution.

The issue is that QB created a suspense account called "other customer" and all transaction done processing CC charges were dump in this suspense account. We were doing a two step transaction, first the charge then the credit to the customer invoice. QB would not match to the CC charge to the customer, as there is no invoice nor customer name provision when making the charge. The issue is that we need to clear the suspense account since all transaction are credits and is impacting all our internal financial reports.

We understand now that the two step transaction is incorrect as the company preferences are set to automatic posting when receiving the CC from the customer.

We need to clear the "other customer" suspense account.!

Thanks

R
Rea_M
Level 10
September 10, 2022

Thanks for the additional details you've provided, @USACMIAMI.

 

I can see the urgency of clearing your suspense account in QuickBooks Desktop (QBDT). With this, Let me route you to the best support or individual who can help you in completing your task.

 

The accuracy of your financial data is our priority. However, clearing a suspense account will have an impact on your account. With this, I recommend reaching out to your accountant. They can provide expert advice and direction tailored to your business needs.

 

Moreover, I encourage you to regularly reconcile your accounts (every month) in QBDT. This helps manage your income and expense transactions and detect any possible errors accordingly.

 

Also, you may want to check out one of our Help pages as your reference in managing your business's growth and transactions using QBDT: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

 

Let me know in the comments if you have other concerns about managing sales and income transactions in QBDT. I'm always ready to help. Take care, and I wish you continued success, @USACMIAMI.

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