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Level 1

Fax number cut off on the packing slip

As seen in the picture attached, our fax number is cut off on our header on all packing slips. This is a screen shot of the preview so we do not believe it's a printer mistake. This same issue does not show up on our emailed invoices. Any ideas on how to fix this?

4 Comments 4

Fax number cut off on the packing slip

Let's work together to get this fixed, caplus.


We can run the QuickBooks Print Repair Tool from the QuickBooks Tool Hub to help resolve printing transactions problems. I'll show you how:


  1. Close QuickBooks.
  2. We recommend you download the most recent version ( of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be displayed on the bottom right or you can select About to view the version.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

For more troubleshooting steps about printing issues, please check this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.


Also, if you need help fix issues about customizing templates, please click here.


I'd appreciate it if you'd update me on how it goes. I want this taken care of.

Level 1

Fax number cut off on the packing slip

Is there a QB Tool Hub file that can be supported on Macs? This file will not work as it is a Windows file.

Level 1

Fax number cut off on the packing slip

I use QB for Mac, is there a Tool Hub download that is compatible for Macs? My computer cannot open this file.

Joesem M

Fax number cut off on the packing slip

Thanks for getting back to us and I appreciate that you want to download QuickBooks Tool Hub, @caplus.


Currently, there isn't a QuickBooks Tool Hub that supports QBDT Mac. For now, it's only available using QuickBooks Windows and that's the reason why you can't open the file.


Since the steps shared by my colleague is for QuickBooks Windows, let me share other troubleshooting steps to fix the cut-off on the packing slip. To get started, you can adjust the margin of your printer settings.


  1. Open the packing slip then select the Print icon.
  2. Select QuickBooks.
  3. Click Options or Margins to choose your alignment.
  4. Select Print.

Also, you can try verifying and rebuilding your QuickBooks software to fix common data issues and unexpected behavior within your company file.


Before you proceed with the troubleshooting, please secure a backup of your company. Once done, you can now start to verify and rebuild your QuickBooks. 


To Verify:

  1. Click File at the top menu.
  2. Go to Utilities.
  3. Select Verify.


To Rebuild:

  1. Click File at the top menu.
  2. Go to Utilities.
  3. Select Rebuild.


Here's an article that'll serve as your step-by-step guide in resolving common data damage on your company file: Verify and Rebuild Data in QuickBooks Desktop.


Additionally, I've included these articles that will help you troubleshoot common print questions for QuickBooks:



Please let me know how it goes or if I can be of additional assistance. I'm always around whenever you need help.

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