Fees for online payments

How do I talk to someone about the possibility of lowered fees.  I am speaking with a processing companies that tells me they can lower fees to 2% or less.  I like convenience of processing thru QB but that is a huge savings

Let me connect you to our support and check if you qualify for discounts to get the best rates for transaction fees with QuickBooks Payments, @LadderPort.

To determine if your account qualifies for discounts, I'd recommend requesting a rate review with our Payments Support Team. They have the tools to determine if you've met the following requirements for discounts or fees.

Here's how to contact them through QuickBooks Online:

1. Sign in to your company account.
2. Go to the Help (?) icon.
3. Select the Search tab, then enter Contact Us.
4. Click on it and select your preferred way to connect:

• Callback, to let them call you within 5 minutes
• Appointment, to schedule a time that's best for you
• Chat, to start a conversation with our available expert

For more info about our Payments Support and their supporting hours, please refer to this article: Contact Payments Support.

Moreover, you can check out this resource to learn how to record invoice payments in QBO: Receive invoice payments.

You're always welcome to return to this thread if you need additional questions about reducing transaction fees. Have a good one.

@LadderPort 

If you are B2B, you can use a 3rd party processor to accept CC payments for free.

What company do you use to process payments? Can you still use QuickBooks for records

@Ashbayco 

Are you B2B or B2C?

Hi,

A client of mine paid his invoice thru ACH, and i was charged 3%.

Can you please advise why this happened?

Hello, 11204. Allow me to ensure you're pointed in the right direction to review this payment.

The standard fee for QuickBooks ACH payments is around 1% of the transaction amount, often with a cap per transaction, depending on the specific payment pricing on the account.

Since you mentioned that your client paid his invoice through ACH and you were charged 3%, I recommend contacting our Payments Support team so they can review your merchant pricing and that specific transaction in detail.

Here's how to connect with them:  

1. Inside QuickBooks Online, go to the Help menu.
2. Select the Assistant and type "Talk to an expert".
3. Enter a keyword or topic about your concern.
4. Choose a way to connect with us.   

You can refer to this article to view our support hours and choose a convenient time to connect: Get help with QuickBooks products and services.

If you have any further questions or need additional support, please don't hesitate to reply.

@11204 

If you are B2B, you can accept ACH payments for free with a 3rd party payment processor.

Thank you SIAB,

Which third party can get me free ACH payments from my clients?

Thanks SIAB,

Thru which 3rd party payment processor can I receive free ACH?