Fixing a deposit error

Run Verify/Rebuild Data utility. Did you encounter any error message?

Hi there, @DrBobI.

Allow me to help you fix your accidentally entered payment in QuickBooks Desktop. 

It is important to ensure that transactions in QuickBooks Desktop are properly sorted to easily view payments, maintain accurate financial records, and facilitate efficient financial management.

To delete a transaction, you can simply double-click on the accidentally entered payment in the customer profile under the Transactions tab and delete it from there.

If you are unable to delete a transaction, please let me know if you encounter a runtime error during the process. In the meantime, you can verify and rebuild data to identify common issues in a company file. The rebuild tool will fix these issues as suggested by 4Gal.

Moreover, you might also want to check this article that can guide you effectively in reconciling your accounts also, modify, and categorizing your bank transactions: 

• Reconcile an account in QuickBooks Desktop.
• Customize company and financial reports.  
• Add and match Bank Feed transactions. 

The Community is always open whenever you need help with fixing a deposit error in QuickBooks Desktop. Stay safe and have a nice day ahead!

Thanks for the replies.  I have rebuilt and verified my data.  no errors.  the deposit is still there and when I go into the customer profile and look for that particular deposit  I do not see it on the date where it shows up when I go into the customers statement, but I do not see it on the account register.  I cannot delete it on the customer profile because I do not see it there.  What am I missing??

Thank you for the prompt response, Dr.Bobl. I'm here to help you where we can find your deposit transaction in the QuickBooks Desktop QBDT.

There's a possible reason the deposit was in the incorrect account, or it's still in the undeposited fund. To ensure, we can use this another option to find where it can located, if it's in the other bank account or the undeposited fund account.

Here's how:

1. Go to the Banking menu.
2. Select Use Register.
3. From the Select Account drop-down, choose the account where the incorrect transactions were recorded.
4. Click Ok.
5. Locate the deposit transaction.
6. Right-click on the deposit.

Additionally, you might find it helpful to check out these articles to get additional insights and information:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Create rules to categorize transactions in QuickBooks Desktop

If you have other concerns regarding your deposit in the QBDT, please don't hesitate to post them here in the Community.

I do not see this mistaken payment when I go into the customer portal.  It shows up when I open statements it is in the history on 02/29 but it shows up nowhere else, I look and when I try to delete it from statements it of course tells me I have to go into the customer account to delete where I cannot see it.   Very frustrating.  thanks for all the suggestions but nothing seems to be working for me yet

Thank you for getting us back, @DrBobI. I understand how crucial it is to delete the deposit.

Here are some additional steps to help you locate and remove a deposit in your QuickBooks Desktop account.

To do that:

1.  Open your QBDT account, go to the upper left corner and select the Edit menu.
2.  Click on Find.
3.  Select Advanced and under Filter, find Transaction type.
4.  Click the dropdown and select Deposit.
5.  Go back to the filter and choose Name.
6.  Go back to the dropdown and select the specific customer.
7.  At the upper right corner, click Find.
8.  The transaction will appear. Double-click it.
9.  On your keyboard, press CTRL+D to delete the deposit, then click OK.

Furthermore, I've include this article for you to manage your transactions in QBDT:

• Customize company and financial reports
• Reconcile an account in QBDT

We are always available to assist you with any QuickBooks related concerns, including fixing deposit errors in QBDT. Have a good one!

Erwin,

Thanks for the help.  I tried doing what you suggested  and when I get to the "delete" part it tells me I have to delete the deposit although the line item says undeposited funds. So I am going in a giant circle.  I need this to be deleted so I can send a correct statement and not show a payment that does not exist

I understand the importance of deleting the statement payment you accidentally created, DrBobi. I'm here to ensure this gets sorted out.

It appears that all possible troubleshooting steps have already been shared with you in this case I would recommend contacting our Customer support team. They have the tools that can check your account and do a remote session with them.

Here's how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Press Contact Us.
3. Enter a description of your subscription concern, then click Continue.

Additionally, you might find it helpful to check out these articles to get additional insights and information:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Create rules to categorize transactions in QuickBooks Desktop

Let me know if you have other concerns regarding your bank deposit in QuickBooks Desktop. I'm always around to help.