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Level 1

Form 941 for Q1 2020



I am opening the 941 Employer Quarterly Tax return for Q1 2020, and Quickbooks Online is loading the 2019 form and the Employees box shows 0(zero). Is the new form not available until April 1st?



5 Comments 5
QuickBooks Team

Form 941 for Q1 2020

Hello there, @vmartinov.


As of now, we don't have a specific time frame as to when the Form 941 for 2020 will be available. Rest assured our payroll support team is working diligently to provide these forms as soon as possible.


In the meantime, you can check your Payroll Tax center from time to time by going to the Taxes menu and select Payroll Tax.


For additional reference, you can check this article: Forms unavailable (blocked) - Federal and State Forms.


I'm also adding these great resources to learn more about filing quarterly tax forms:  

Let me know if there's anything you need help with by leaving a comment below. I'm more than happy to help. Keep safe and stay healthy.

Level 1

Form 941 for Q1 2020

I noticed the form is available now, however it displays 0 (zero)  for number of employees in box 1, which is incorrect. Has anyone else seen this error?




Form 941 for Q1 2020

Thanks for reaching back to us, vmartinov.


I'm here to help share information why it displays 0 employees in box 1 of your 941 form.


Employees that were paid for a payroll period that includes the 12th day of the last month of each quarter were counted in box 1. As defined by IRS guidelines, number of employees who received wages, tips or other compensation for the period including: March 12 (for Q1), June 12 (for Q2), September 12 (for Q3), or December 12 (for Q4), they are counted in box 1.


They are not counted as an employee in box 1 of the 941 if they're not paid in a payroll period that doesn't include the 12th day of the last month quarter for which the 941 tax form was prepared for. You can check this article on how QuickBooks populates the 941 that has the detailed explanation for each line: How QuickBooks Populates the 941.


We can also run the payroll summary report to verify each employee that were paid and the date the paychecks created. Here's how:

  1. Go to the Reports menu.
  2. Enter Payroll Summary in the search field.
  3. Set a Date Range from the drop-down menu
  4. Select Active Employees under Employee drop-down menu.
  5. Click Run Report.

Here's an article for several payroll reports for your reference: Run payroll reports.


If you there's anything else I can help you with, please don't hesitate to drop a comment below. I'd be glad to assist. 

Level 1

Form 941 for Q1 2020

The payroll summary report shows the correct number of employees, I just verified. And all the employees were payed in the period including March 12 2020.  All the other boxes on the 941 are populated correctly, and also the Schedule B comes up correctly.


There is a problem on your end with not populating box 1.


I checked with my CPA, and this is happening to other accounts as well who use Quickbooks online.

Please let me know when this is resolved.

QuickBooks Team

Form 941 for Q1 2020

Hello, @vmartinov


There's an ongoing issue with 941 form box 1 showing as zero instead of the correct number employees. Our Product Engineering team is already aware of this and now working for a fix.  


To constantly receive an update about this, you can be added to the email list by reaching out to our Product Support Team. You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. After adding some insight, click on the Let's talk button. 
  4. Lastly, select the Get a callback button to arrange a call from them.

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team


If you have any additional questions or require further clarification about your account, let me know by leaving a comment below. Have a great rest of the day. 

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