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ezino
Level 1

Help with changing bank account # and phone number

I use Intuit GoPayment. I cannot change the bank account number my payments go to, and cannot change my phone # on file, because a confirmation code needs to be sent to a number that is on file but cannot receive robo-calls.  The phone number that needs to be changed goes to a menu system and robo-call won't select in the menu.  How can I receive confirmation code in another way that is not by phone call?

1 Comment 1
BettyJaneB
QuickBooks Team

Help with changing bank account # and phone number

Hi there, @ezino.

 

I'd be please to lend a helping hand so you can update your bank account and phone number for QuickBooks Payments successfully.

 

There are two ways on how you can receive a code when changing any of your account's information. This is through a text or a call. In order to have these options visible, it'd be best to access your account using a browser instead of the mobile app or GoPayments. This way, you'll be able to see a bigger picture of the account information page.

 

Log in to your account through this link: QuickBooks Payment account.

 

Here's how to change your bank account number:

  1. Sign in to QuickBooks Online in a web browser. 
  2. From the menu, select Account, then Account Profile
  3. Go to the Deposit Account Information section, then select Edit (or Add if you haven't added an account yet).
  4. Select how you want to receive the code (text or voice call).
  5. Enter the code in the pop-up window. Enter confirmation code to verify identity in QuickBooks Online
  6. When prompted, enter the Account Type followed by the Routing/ABA Number and Account Number, then select Submit.  Edit despot account information button in QuickBooks Online

To update your contact details, just follow these steps:

  1. Log in to your QuickBooks Payments account.
  2. From the menu, select Account, then Account Profilechange bank1.PNG
  3. Go to the Contact Information section, then select Editupdate contact.PNG
  4. Change your contact information as desired, then select Save.

To guide you in updating your other business information for QuickBooks Payments, feel free to check out this link: Update business and account information.

 

Please know that I'm always around to provide assistance if you need anything else. Just drop a reply below. Have a wonderful day!

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