Holding funds for chargebacks that can't happen is illegal!

Hi, tlymon.

I understand that it must have been stressful for you. Rest assured, I'll direct you to the best support to address your issue promptly.

While I'm aware that you've already contacted our support, I would still suggest contacting our Merchant Services support again, as they have the tools to access your account and provide you with the details of the status of your case. 

In addition, here are some articles to find out why deposits are delayed and handle chargebacks:

•  Why are my funds on hold?.
• Handle chargebacks and retrieval requests for QuickBooks Payments

The Community is always here to assist if you have any other concerns.

I have spoken to someone just about every day since 2/8, and each day, I get a different response that clearly sounds like it comes from a script of what my issues sound like.  It has been "escalated" several times and I have yet to receive the promised returned call.  Nobody is available to provide details, so I am talking in circles.  I was told on 2/16 that the money would be received on Monday I was told on 2/20 that the hold was cleared and the funds would be received "very soon".  On 2/23, I was told the account was closed on 2/16 and the money us being held and that hold can be up to 6 months for potential chargebacks....Chargebacks from whom?  This is the only transaction. If you return their money, there is a remaining liability.  

I didn't want you to have this kind of experience, tlymon. I understand the feeling when you're unable to get the assistance you need from our customer support, and please know that we're with you to resolve your issue, so you can get back to business.

Since the Community page is a public forum, it's best to contact our Customer Care Team to have your account reviewed and get updates on your case. This way, you'll receive updates regarding the investigation status and ensure you'll get back to business accordingly. Here's how:

1. In your QBO account, click Help.
2. Click the Search tab, and click Contact Us.
3. Enter the error message in the description box, and select Continue.
4. Start a chat with a support expert.

In addition to this, you may consider checking out this guide for additional insights on why processing these payments is held: Why are my funds on hold?

Furthermore, I'm including this reference to help you manage chargebacks of your funds: Handle chargebacks and retrieval requests for QuickBooks Payments.

I'm always available in this thread if there's anything else you need further assistance with when handling payments on your account. Let me know any time you require additional help. Keep safe!