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Buy nowQBO has added a new feature that is automatically turned on for every invoice for customers that have a card saved. The feature attempts to charge the card associated with my customers before I can even send the customers the invoice for review. I do not want to charge their cards before I send them invoices, and I do not have my customers' consent to charge their cards before they have a chance to review their invoices. Thus, I have to turn this feature off EVERY SINGLE TIME that I create a new invoice. Even for customers that I have already invoiced and turned this feature off for.
I am very uncomfortable with this feature being enabled by default and without my permission. For now, I will continue turning it off EVERY SINGLE TIME that I create an invoice (i.e. dozens of times each day, hundreds of times per week), but if it turns out that this feature will always be enabled by default and I will never be able to turn it off, I will need to find a new bookkeeping software, as this is an unacceptable money grab, preying on QBO clients and our customers.
I just found a thread from last year that asks the same thing.
Apparently you can't turn it off.
Hello, @amescuff. I understand how challenging this is for you. Since this feature cannot be turned off by default, you can merge the original customer record with a new profile that does not contain stored credit card data.
We'll merge your original record into this new one to clear out the old payment info:
Finally, you can just clean up the name by returning to the Customer Hub one last time and opening the merged customer account by clicking Edit. Simply remove the 1 from the end of the name so it’s back to how it was originally. Click Save, and you're all set.
You can also check this article for more detailed information: Delete your customer’s credit card number.
Let us know if you have further questions. We're here to help you anytime.
This is not a solution. Many of my customers do want a card saved on file that I can charge once they have had a chance to review and accept the invoices. There needs to be an option to turn this feature off.
We just ran into this same issue with one of our customers. I can’t believe this cannot be turned off! I can’t believe QuickBooks thought this was a good idea. And no vendors world is this a good idea.
Hi @amescuff. I’m joining the thread to point you in the right direction to disable the Charge saved payment method feature in QuickBooks Online.
Please contact our Customer Care Team so they can access your account securely and conduct investigation to determine the root cause on why it automatically turns on when you create a new invoice. To start, go to Help (?) and select the Assistant or Search tab. Type Talk to an expert or select Contact Us.
For support hours and availability, please refer to this page: Get help with QuickBooks products and services.
By doing so, they can provide more details about the feature and provide further instructions on your next move.
Feel free to click the Reply button if you have any other questions about QuickBooks.
Hi Kurt, thank you for the response.
I've just finished chatting with customer support, and they confirmed to me after consulting with the internal support team that there is currently no option to disable this feature, even from their end.
She has submitted my feedback, but until the product & engineering team implement an option to disable this, I will still be stuck turning this off manually on every invoice.
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