Thank you for posting here, Rose.
Let me point you in the right direction for assistance with canceling an authorization for a credit card in QuickBooks Payments.
In this, you may want to contact our Merchant Support to look through your account securely and enable them to see if the option is available on your end.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to Help.
- Choose the Search tab and then click on Contact Us.
- Please put in a brief description of your concern, and then hit Let's talk.
- Select Callback from the option.
- Enter your contact information and click Get a call.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: Contact Payments or Point of Sale Support.
Let me know if you need further assistance with QuickBooks. I'm just one post away from assisting you. Have a great day!
