How do I find the ACH ID that Intuit uses for my QuickBooks Payments invoices? Customer needs to whitelist our ACH ID in order to not have their bank block the payment.

Managing your financial transactions efficiently is important for your business success and ensuring your bank authorizes QuickBooks to process transaction is an essential step, coffee3.

We provide an official QuickBooks guide that explains how to reference ACH Originating IDs to authorize QuickBooks to debit your bank account for payroll transactions. For more information, refer to the "Authorize QuickBooks to debit your bank account" section in this article: Fix rejection code R29 from QuickBooks Payroll.

Although the article specifically addresses payroll transactions, QuickBooks uses the same ACH IDs for QuickBooks Payments. You can share these relevant ACH IDs with your bank to ensure smooth processing of transactions.

On the other hand, if the ACH IDs doesn't work, I recommend contacting Merchant services for the information and to retry and permit Intuit transactions. Here's how: 

1. Go to the Merchant Service Center.
2. Sign in with your Intuit account info.
3. On the What can we help you with? page, enter your query about QuickBooks Payments ACH IDs.
4. Hit Continue.
5. Choose Chat or Callback.
    

Taking the time to ensure your bank recognizes the relevant ACH Originating IDs will help prevent disruptions and ensure your QuickBooks transactions whether for payroll or payments are processed smoothly and securely. If you have any further questions or require additional assistance, don’t hesitate to reach out to us. We're here to help make managing your business finances as smooth as possible.

Thanks for the reply. I definitely found that R29 article several times the night I was troubleshooting this, but didn't think they applied given all the language about payroll – so thanks for confirming the ACH IDs would be the same.

If I'm a QuickBooks Online user using QuickBooks Payments, should I use the table of ACH IDs in that article for "QuickBooks Online Payroll" vs. "QuickBooks Desktop Payroll"? Do I have to give my customer's bank all of those ACH IDs to whitelist, or is there a specific one used for invoice payments? 

Thanks again. 

Yes, you should refer to the article specifically for QBO Payroll, @coffee3.

As my colleague mentioned, the article focuses on payroll, but the ACH IDs listed are also applicable to QuickBooks Payments. Also, you can provide all the ACH IDs in the article to your customer’s bank, especially for QBO Payroll. However, there isn’t a specific ACH ID exclusively for invoice payments.

If none of the ACH IDs work, I recommend reaching out to our QuickBooks Live Support team for information about ACH IDs and to further check why the payment isn’t processing. Here’s how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern about QuickBooks Payments ACH IDs.
4. Hit Continue.
5. Click the Chat or Callback option.
    

On top of that, you might want to consider checking out our QuickBooks Live Expert Assisted team. They can also assist you in managing your invoice payments.

If you have any other concerns, please feel free to click Reply.

So just to explicitly confirm: QuickBooks can't tell us which ACH ID they will use to process an invoice paid by ACH, like specifically the "Direct Deposit Debit" one from that list in the R29 help article? 

Our customer only wants to whitelist one ACH ID based on talking with their bank, and I'm worried if we pick one and it's the "wrong" one then their bank will block the transaction again and QuickBooks will charge me even more additional fees (for having to return the processed amount again on this one single payment).

It really seems like QuickBooks should know what ACH ID it's using to process invoices under QuickBooks Payments.

Thank you for your follow-up, coffee3. I understand the importance of ensuring that your customers' payments go through smoothly without incurring unnecessary fees.

To clarify, QuickBooks does not assign an exclusive ACH ID for Invoice Payments processed via QuickBooks Payments. The reason for this is that it can vary depending on the customer's bank and how Intuit processes the transaction. The list of ACH IDs in the R29 article is a general list for transactions handled by Intuit, including those from QuickBooks Payments and Payroll.

If your customer only whitelists one ACH ID, there is a risk that their bank might block the transaction if a different ACH ID is used.

To avoid this, we recommend that your customer's bank whitelists all the ACH IDs from the article. This will ensure that all payments go through, no matter which ACH ID is used.

If the customer's bank can't whitelist multiple ACH IDs or if you have additional issues, it's best to contact the Merchant Services team directly. They have access to specific transaction details and can provide more in-depth support. You can reach them by following the steps provided by MariaSoledadG above.

Please let us know if there’s anything else we can assist you with by leaving a reply below.