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poohappensinfo
Level 1

How do I know what day the auto pay invoice will charge the card?Thanks

This is a customer's invoice that was due on the 1st and says its set up for autopay but still hasn't charged the card to pay the invoice?

1 Comment 1
LouiseG
QuickBooks Team

How do I know what day the auto pay invoice will charge the card?Thanks

QuickBooks Online (QBO) autopay for recurring invoices follows a specific schedule, poo.
 

Auto payments are deducted on:
 

  • 3 days before the invoice due date.
  • Immediately if it's less than 3 days. If an invoice is due on receipt. 
  • As soon as the invoice is created using the recurring template, it is due upon receipt.
     

You can confirm Autopay is set up by checking the Autopay Scheduled status under the Invoice Activity section. 

Here’s how: 
 

  1. Go to the Invoices section.
  2. Find the specific invoice .
  3. Click on the invoice's status to open the Activity Tracker panel.
  4. Look for an Autopay Scheduled status under the Invoice activity section.


For more info, check out this article: Set up Autopay for recurring invoices.
 

If you have confirmed that the autopay was correctly set up and the charge still hasn’t gone through, I recommend contacting our Live Support team. They have the necessary tools to further review this issue and provide a tailored solution.
 

Keep us posted by clicking the Reply button below if you have additional questions.

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