Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Get 50% OFF QuickBooks for 3 months*
Buy nowI paid two invoice payments though bill pay. One was in November and used Melio. The other was in December and used QBO bill pay. Both payments were debited from my bank account, but the vendor did not credit me. They are asking for payment advice. (The vendor is a large company and I've sent many payments to them. This is the first time I've had an issue.)What can I send them as proof of payment?
I'll be glad to help you locate the proof of payment for the invoice you've paid through QuickBooks Bill Pay, @mnordeen.
In QuickBooks Online, to obtain proof of payment through QuickBooks Bill Pay, you can navigate to the Banking menu. Then, search for check or bill payment transactions that are connected to Bill Pay.
Let me guide you on how:
Additionally, we'll share these articles to help manage your bill transactions:
Stay in touch by leaving a comment below if you have any other questions with proof of invoice payments. I'll be willing to help. Take care and stay safe!
When your ACH payment through Melio is complete, it gets a Nacha trace number. This 15-digit confirmation number is provided by the funding bank and identifies the payment. You can give the Nacha trace number to your vendor as proof of payment. It also assures you that the Nacha scheme has managed your payment. Both payors and vendors can use the trace number to track and find the payment. You can present the Nacha to the receiving bank in order to locate the payment in question.
Now the problem is that once you switch the Billpay feature powered by Melio to QB Billpay, you can't access that information anymore. Contact me in private and we can help to check with Melio.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here