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mnordeen
Level 2

How get proof of invoice payment paid thought bill pay

I paid two invoice payments though bill pay.  One was in November and used Melio. The other was in December and used QBO bill pay.  Both payments were debited from my bank account, but the vendor did not credit me.  They are asking for payment advice.  (The vendor is a large company and I've sent many payments to them.  This is the first time I've had an issue.)What can I send them as proof of payment?

2 Comments 2
JoesemM
Moderator

How get proof of invoice payment paid thought bill pay

I'll be glad to help you locate the proof of payment for the invoice you've paid through QuickBooks Bill Pay, @mnordeen.

 

In QuickBooks Online, to obtain proof of payment through QuickBooks Bill Pay, you can navigate to the Banking menu. Then, search for check or bill payment transactions that are connected to Bill Pay.

 

Let me guide you on how:

 

  1. Go to the Banking or Transactions menu 
  2. Select Banking, where you can view your connected bank accounts and transactions.
  3. Proceed to the For Review and Categorized tab and look for the transaction related to the invoice payment you made through bill pay. 
  4. Look for the check or bill payment.
  5. From there, you can take notes or screenshot the transaction.

 

Additionally, we'll share these articles to help manage your bill transactions:

 

 

Stay in touch by leaving a comment below if you have any other questions with proof of invoice payments. I'll be willing to help. Take care and stay safe!

Fiat Lux - ASIA
Level 15

How get proof of invoice payment paid thought bill pay

@mnordeen 

When your ACH payment through Melio is complete, it gets a Nacha trace number. This 15-digit confirmation number is provided by the funding bank and identifies the payment. You can give the Nacha trace number to your vendor as proof of payment. It also assures you that the Nacha scheme has managed your payment. Both payors and vendors can use the trace number to track and find the payment. You can present the Nacha to the receiving bank in order to locate the payment in question.

 

Now the problem is that once you switch the Billpay feature powered by Melio to QB Billpay, you can't access that information anymore. Contact me in private and we can help to check with Melio. 

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