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Join nowI’m trying to remove/delete a payment but QB won’t let me. I get a pop up that says “ You need to delete this payment from the deposit before you can delete the transaction itself, or edit its name or amount.” The customer balance is 0.00. This payment has not been deposited but it shows up in “A/R Aging Summary” as a -827.00 (negative 827.00) How can I remove this? Thank you.
QB Desktop Pro Plus 2023, I think the Plus stands for plus problems.
Let's delete the payment on the bank register to get rid of the error, Jamman9.
Here's how:
For further details about deposits, you can also check this article: Deposit customer payments.
Let me know if you have any other questions about deposits. I'm always here to help you.
Thank you,
The payment never made it as a deposit. It's stuck in A/R. I did a work around.
Thanks for the help
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