How to i put in a credit card credit?

Thank you so much

Thank you

It's a pleasure to have you here again, @mucksal.

I’m glad that my colleague GlinetteC was able to help with your concern about credit card credit.

Please know that you’re always welcome to post in the Community space for any QuickBooks concerns you may have.

If you need tips and resources to manage your QuickBooks Online account and finances, feel free to visit our Support page to learn more. This provides information to help your navigation experience be more effective.

Let us know if you have other concerns with credit card credit. We'll be happy to lend a helping hand. Stay safe!

Hello -

When I enter a credit the way you suggest it shows up in the credit card register as a purchase, not a credit. Please advise. Thank you.

Thanks for joining us here in the thread, @trnsndnt. I'll provide more information to help you learn more about how credit card credit works inside QuickBooks Online (QBO).

Details used when entering a credit card credit transaction are crucial. The system depends solely on what accounts or categories you selected when entering the credit card credit. That said, you'll want to ensure you chose the right affecting account for it to show as credit and not purchases.

If you're unsure which category to choose, it's best to work with an accountant. They can help you determine the best way to handle your situation. If you don't have an accountant, I can help you find one. Feel free to visit this page: Find a QuickBooks ProAdvisor.

In addition, I've got you this handy article to help you handle expenses inside QBO: Enter and manage expenses in QuickBooks Online.

The Community Team is always ready to respond and assist if you have further questions about credit card credit or have any other questions related to the program. We encourage you to utilize the comment section below for any queries. Keep safe.

I have a customer invoice that has already been paid with the customers saved credit card. I need to credit them back a portion of the aleady paid invoice. I created a credit memo, but there isn’t a way to process that amout back to their card.

You've come to the right place for assistance, Charles. It's great that you’ve already taken the initiative to create a credit memo, as this is an essential step in documenting the credit owed to your customer. Allow me to assist you in refunding your customer's credit card.

QuickBooks Online serves primarily as an accounting and bookkeeping tool, while QuickBooks Payments is a separate service dedicated to processing credit card transactions. There isn't a direct integration between credit memos and refund payments processed through QuickBooks Payments.

To issue a partial refund for a paid invoice, you need to process the refund through QuickBooks Payments. The refund will be recorded as a separate transaction and not directly linked to the credit memo in QBO. It is advisable to reconcile the two transactions for accurate records.

To issue a partial refund/credit in QuickBooks Payments, Here's how:

1. Sign in to your QuickBooks Payments account.
2. From the Activity & Reports drop-down, select Transactions.
3. Enter the appropriate date range, then Search.
4. Select the Transaction ID or the transaction you want to reverse.
5. Select Reverse (Void/Credit).
6. Type in the refund amount, then Submit.
7. Select E-mail or Print to get a copy of the receipt.

Alternatively, you can process a refund by selecting the Reverse a Transaction option in the Processing Tools drop-down. 

For detailed steps, here's how:

1. Sign in to your QuickBooks Payments account.
2. From the Processing Tools drop-down, select Reverse a Transaction.
3. Fill out the necessary fields and select Search.
4. Select the transaction you want to refund.
5. Type in the credit amount in the Amount field, then Submit.
6. Select Continue to process a full refund. If you'd like to submit a different amount, choose Cancel.
7. Proceed to enter a different refund amount and hit Continue.
8. Select E-mail or Print to get a copy of the receipt.

Additionally, kindly note that a fee may apply based on your pricing plan and transaction type during the refund process. For more comprehensive information, check out this article: Understand fees for refunds or voided transactions.

Furthermore, I recommend bookmarking these helpful resources about balancing your account and resolving reconciliation problems in QBO:

• Reconcile an account in QBO
• Fix issues the first time you reconcile an account in QBO
• Fix issues at the end of a reconciliation in QBO

The Community Team is always ready to respond and assist if you have further questions about issuing partial refunds or have any other queries related to the program. We encourage you to utilize the comment section below. I and my team are committed to addressing all your concerns.