How to record a CC refund to client (Square) that also includes a deposit funds

You can write a check to record this refund transaction, @neonladynw. 

You can add the $100 and $9.28 as an expense. Then, on the Item column add the $310.72. 

Here’s how:

1. Go to the Banking menu and then Write Checks. 
2. Provide all the necessary information. 
3. In the Expense column, add the $100 and $9.28.
4. In the Item column, add the $310.72.

Here's more information on how to record a credit memo or refund in QuickBooks Desktop for Mac. You can also check on this link to get the QuickBooks for MAC 2016 user's guide. 

Let us know if there’s anything that you need. We’re always here to help. Have a wonderful day!

Is this the correct window? It does not show Cost and Items.

Hi neonladynw,

The page or the window you’ve seen is correct.

You can enter the Cost amount in the Expense tab, and the item in the Item tab.

For your future reference, we have some articles that can help you organize your QuickBooks account: Help articles. You can click on each topic to view them.

It'll be my pleasure to assist if you need more help.

RE:
You can add the $100 and $9.28 as an expense. Then, on the Item column add the $310.72.

Here’s how:

Go to the Banking menu and then Write Checks.  Provide all the necessary information.  In the Cost column, add the $100 and $9.28. In the Item column, add the $310.72.Please allow me to elaborate as I am unclear as to which checks and items to write from where.

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To be clear:
The $100 deposit and the refund are different clients.

Client A deposits $100 towards an invoice
Client B has a refund.

In the expenses account list I have bank service fee of $9.28. Then the $100.
Do I use the Square bank account in the account list, then use their name in the customer job?
Do I start with a check from my checking account made to square? What compromises this check? All the items, cost and items?

Do i then write a check from square? What compromises this check?

When I attempted to write a check from square (not from my checking) it through my square balance off, which is why I want to be sure to ask the detail of these steps.

Thank you.

When I do this I end up with the payment still in my list for deposits. 

Hi there, @neonladynw. 

Thank you for the additional details and screenshot you've provided. 

It's my priority to help you sort this out. 

First, we need to deposit the payment from Client A towards an invoice. Second, all the bank service fee of $9.28 and then the $100 it will go in the expenses account list. Though using the square bank account list, the bank fee should be on your expenses account, and the $100 should go to which expenses account should be allocated. Also, it's not necessary to use their name in customer job, but instead add customer name under Pay to the order of. Moving forward, you don't need to write a check from a square, all the transactions will be recorded in the checking account. I also suggest following the steps provided by my colleague above on how to record a written check. 

For further guidance, you can check out this article that will help sort out your QuickBooks account: Help articles. 

Please visit the Community if you need further help with your QuickBooks. We will be here to lend a hand. Have a great day!

If I am "depositing" a payment towards an invoice, I need to show it depositing into the square bank, correct? 

To get it to reconcile in square and not show a $100 balance, I used the square account in the expense list to debit the 100.

Not sure if this was right, but it seems to balance.

Hello, neonladynw. It's nice to hear from you again.

I've seen the screenshot you've added above, and everything looks good!

For your clarification, yes, you're correct! The deposited payments for the invoices need to show into the Square bank as well. You're on the right path about reconciling your account. Here are articles where you'll get further details about reconciliation:

• Reconcile an account in QuickBooks Desktop.
• Fix issues when you're reconciling your account.

Know that I am right here together with my colleagues to guide and assist you in case you have additional questions with this. Thanks! Take care!