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Call and ask Intuit directly to cancel it. They have to check your billing status prior to do avything. Consider open a new QBSE account prior to call them. You may also ask them to call back.
Hope it helps.
Hey there, @joycekeokham. Thanks for reaching out to the Community.
As @Fiat Lux - ASIA mentioned in their response, you'll need to reach out to our QuickBooks Online Support Team. I'm going to provide you with the steps to get in touch below:
That's it! Let me know if you have any other questions by using the Reply button below. I'll be here to help.