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berkancantimur
Level 1

I can’t narj As “Paid” of bill. Customer paid cash to me. But can’t change the status bill. Last month i was able to do it. After the update its lost.

I can’t change the status of bill by “paid”

1 Comment 1
Mirriam_M
QuickBooks Team

I can’t narj As “Paid” of bill. Customer paid cash to me. But can’t change the status bill. Last month i was able to do it. After the update its lost.

Signing out and signing back in can refresh your session and often resolve temporary issues like the one you’re encountering, Berkan.

 

Once you’ve logged back in, let me guide you through the steps to record customer payments:

 

  1. In the left-hand menu, select Get paid, and go to the Invoices tab.
  2. Set the Status filter to Unpaid and choose the appropriate Date from the Date dropdown.
  3. Find the invoice you want to receive payment for and click Record payment under the Action column.
  4. Select the account where the payment will be deposited.
  5. When finished, click Save.

 

If you’re still unable to record payments, are you encountering any error messages? If so, please share the details so we can better understand the situation and provide the best solution.

 

Should you have any other questions related to QuickBooks, feel free to reply here. We’re always here to assist you.

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