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5247719936881516
Level 1

I don´t see the money in my account done by my clients with credit card

Recently I have received two payments with credit card through Quickbooks and I can´t see it the deposit in my bank account, how much time should I have to wait for it.

1 Comment 1
CharleneMaeF
QuickBooks Team

I don´t see the money in my account done by my clients with credit card

Hi there!

 

Please know that I'm on your side with this. I, too, don't want the people I'm working with to get caught with challenges like this, especially if it deals with money matters.

 

Funds usually arrive in your deposit account within 5-7 business days, although this timeframe may vary based on the following factors:

 

  • Time of the day you enter transactions.
  • Weekends and bank holidays.
  • The financial institution you choose your transactions to be deposited to.
  • How long does it take for your bank to verify and process electronic deposits?

 

The cut-off time for deposits is 3 pm PT, and payments processed beyond that go into the next day's deposit. Therefore, transactions that were processed via Payments are being batched daily and funded on a particular number of days.

 

In addition, the deposit speed also relies on the product and the payment type you're using. If you're a new user, we'll deposit your first set of payments within 5 business days. Once the deposit is successful, it should show as Funded in the Status column.  

 

To know your deposit speed, please follow the steps below: 

 

  1. Proceed to Settings ⚙ and select Account and settings.
  2. Click the Payments tab.
  3. Review the Deposit Speed section.

 

For further details, please check out this resource: Find out when QuickBooks Payments deposits customer payments.

 

You can also contact our Payment Support Team. They have the tools to investigate this and check the root cause of the delay.

 

Please know you can keep me posted if you have additional questions about delayed deposits. I'll be more than willing to assist you. Stay safe!

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