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shimmeringwaters
Level 2

I have a email notice of a rejected ach payment. The information on the email does not allow me to determine which client it refers to. Ant ideas?

 
5 Comments 5
Angelyn_T
QuickBooks Team

I have a email notice of a rejected ach payment. The information on the email does not allow me to determine which client it refers to. Ant ideas?

I appreciate you for sharing your concern here on the Community page, @shimmeringwaters.

 

I'm here to give you some insights about rejected ACH payments or fees in QuickBooks Payments.

 

Usually, the email gives you a specific code that describes the reason for the rejection. You can follow the instructions provided in the email to fix the issue. 

 

On the other hand, to determine the client's name in question, you may connect with our Merchant Services Support so they can review this further. 

 

I also recommend checking out this link to know more about the R## code and what you can do to resolve the error: Fix rejected ACH payments or fees in QuickBooks Payments.

 

If there's anything else you need help with, please let me know by adding a comment below. I'm more always here to help. Keep safe always!

Just_me
Level 8

I have a email notice of a rejected ach payment. The information on the email does not allow me to determine which client it refers to. Ant ideas?

@Angelyn_T   Once again, you have not answered the question.  

They are asking HOW TO KNOW WHICH CUSTOMER it goes to?  Nothing about why it was rejected.  

shimmeringwaters
Level 2

I have a email notice of a rejected ach payment. The information on the email does not allow me to determine which client it refers to. Ant ideas?

I am not concerned with the reason it was rejected, I'd like to know which client it was.

When a client pays it is posted on their account as paid, if it is rejected why not post that to the account?

 

MaryLurleenM
Moderator

I have a email notice of a rejected ach payment. The information on the email does not allow me to determine which client it refers to. Ant ideas?

Thank you for getting back to us, shimmeringwaters.

 

As suggested by my colleague, Angelyn_T, you'll want to reach out to our Merchant Services Support. They will be able to provide the client involved in the rejected payment. They can pull up your account to check further.

 

You'll want to check the article provided on how to fix rejected ACH payments. We have a detailed guide on how to successfully resolve it. The earlier you check the email sent, the earlier we will be able to restart the deposit, or debit the blocked processing fees.

 

We're just around if you have more questions.

shimmeringwaters
Level 2

I have a email notice of a rejected ach payment. The information on the email does not allow me to determine which client it refers to. Ant ideas?

I have a simple fix for you. Include the clients name or at least the invoice number with the email. I do not have time or desire to become a detective to solve a simple problem. When the client makes the payment intuit will credit it the their account, if it is rejected why not post that to the account as well. I believe I hire you to make my bookkeeping easier not create new challenges. I called and the phone rep had a very hard time as well. By the time I actually spoke with a human we had narrowed it down to a few clients and made phone calls to confirm it. Ridiculous I need to do that! 

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