Good morning, @Safco.
It's great to see you back in the Community!
I recommend contacting our Customer Support Team so they can review the back end of your account. Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Enter your question and tap Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Keep us updated on how the call goes. I'll be waiting for your response!