I have QuickBooks Bill Pay Elite. When it I go to schedule a payment it says "Payment can't be scheduled contact us for more information"

 We understand the inconvenience you may be experiencing with the Schedule Payment feature, BM77.

Please be assured that our product engineers are working on a solution as quickly as possible to help you resume your business activities.

Here's an article to help you manage bills inside QBO: Enter and manage bills and bill payments in QuickBooks Online.

In addition, you can check this link to learn how QuickBooks Online automatically matches your QuickBooks Bill Pay transactions and how you can manage automatic matching: Automatically match QuickBooks Bill Pay transactions.

We thank you for your patience while we're working on this issue.

@BM77 

Try opening your QBO account on any private/incognito browser. If the same error message persists, consider to signup for a Melio account for fee to connect with QBO for the time being.

https://affiliates.meliopayments.com/quickbooks

As an additional perk, you can get $100 as cashback to pay the first bill with credit card.

https://affiliates.meliopayments.com/cashback

Why is this still not resolved?  This is insane.  Received this error message today when attempting to make first bill payment online and the customer support indicated I should (a) try to lower the payment amount or (b) get a new bank from my vendor.  Are you kidding me?  This is extremely frustrating.

I received an email from customer service telling me this issue was resolved, even though nothing had actually changed and I still could not process payments. I ended up cancelling my Bill Pay Elite membership and switched and started using Melio, which has been great, zero problems (and they don't charge for ACH payments). I got an email last week from QBO that told me on Dec. 4th they are discontinuing use of Melio for processing payments and I have to start using QuickBooks Bill pay. So, I this time I just signed up for Bill Pay Premium and it works most of the time. I still get errors here and there. I don't dare subscribe to Elite again, because my issue never got resolved and they would not even recognize that it was still an issue.

@BM77 

They will replace the Billpay feature power by Melio to Intuit Billpay. But I would recommend to have or keep your free Melio account to integrate with QBO as the backup option. I learned that while Melio doesn't have proper 1099 reporting capabilities, it still offers more features (e.g. approval process, payment of multiple bills for the same vendor).

https://affiliates.meliopayments.com/quickbooks

That don't help if you can't pay your bills is this fixed because I'm having same issue 

@kattkdoorsupply 

Have you tried the workaround I mentioned before?

I can help you identify the cause of an error message received when scheduling bill payments with QuickBooks Bill Pay, Kat.

I've checked here on our end and there's no reported case about this one. We can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
 

• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

Once done, create a scheduled bill payment with QuickBooks Bill Pay again. Just follow the steps and details in this article: Learn about QuickBooks Bill Pay. Then, go to Schedule bill payments with QuickBooks Bill Pay section.

If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

Additionally, let me share this resource that will guide you to track bills and record the payments: Enter and manage bills and bill payments in QuickBooks Online.

Feel at ease to get back in here if you have questions about the Schedule Payment option in QuickBooks. I'll be glad to help you always. Keep safe.

There are people that are having trouble with this if you will check where i posted this at.  Still not working give me the same error in icgonito window.  I wasn't having any trouble until i switched over to Elite and that seems what everyone is complaining about.  I need to pay bills i can't.

This is still not working,  i went into the icognito window and still giving me same error.  I didn't have any trouble until i switched to Bill Elite.  I need to pay bills if i have to switch to Melio i will.  

Thank you for providing us with updates, Katt.

I appreciate your troubleshooting efforts in solving your concern. To ensure that this gets sorted out, I suggest contacting our Live Support Team. They are equipped with the necessary tools to initiate screen-sharing to help you check your account and further investigate the issue.

Here's how: 

1. On your QBO account, click on Help (?).
2. Select the Search tab, then click on Contact Us.
3. Enter the concern, then select Continue.
4. Click on Chat.

Note that our support hours are from Monday-Friday 0:00 am to 11-59 pm Singapore.

Moreover, you can also email receipts and bills within the program.

I'm looking forward to getting this resolved. Leave a reply if you require further assistance with bill payments in QBO. I'm available 24/7.

I've been having this issue since I subscribed for QuickBooks Bill Pay back in the end of September. It would work for few days, then I wasn't able to schedule payments for a day or 2. Then it would work again and the following week I couldn't schedule payments again. On and off. I've called QB support over 10 times and tried everything, nothing fixes the issue. Today I cannot schedule payments since last week. If this doesn't resolve soon I'll need to find a different system. 

@ViktoriiaT 

You can signup for a free Melio account as the backup option.

https://affiliates.meliopayments.com/quickbooks

You can get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

This is not the impression we want you to experience when scheduling bill payments with QuickBooks Bill Pay, ViktoriiaT.

I've checked here on our end and there's no reported case where customers encounter an error message received when scheduling bill payments with QuickBooks Bill Pay. We can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
 

• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

Once done, create a scheduled bill payment with QuickBooks Bill Pay again. You can follow the steps in this article: Learn about QuickBooks Bill Pay. Then, go to Schedule bill payments with QuickBooks Bill Pay section.

If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment. I know you already contacted us, however, this is the best option for them to further investigate what's causing this issue. Here's how: 

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Additionally, let me share this resource that will guide you to track bills and record the payments: Enter and manage bills and bill payments in QuickBooks Online.

If you need to complete a certain task in QuickBooks in the future, please let me know the details below. I'll get back to this thread and help you out.

This is not the impression we want you to experience when scheduling bill payments with QuickBooks Bill Pay, ViktoriiaT.

I've checked here on our end and there's no reported case where customers encounter an error message received when scheduling bill payments with QuickBooks Bill Pay. We can log in to your account using an incognito browser. Private browser prevents saving cache and cookies that sometimes cause errors when running frequently visited websites. Here are the useful shortcut keys you can use to access one:
 

• Ctrl+ Shift + N for Google Chrome
• Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge
• Command + Shift + N for Safari

Once done, create a scheduled bill payment with QuickBooks Bill Pay again. You can follow the steps in this article: Learn about QuickBooks Bill Pay. Then, go to Schedule bill payments with QuickBooks Bill Pay section.

If it works, return to your default browser and clear its cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. Switching to another compatible one to help rectify the issue.

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment. I know you already contacted us, however, this is the best option for them to further investigate what's causing this issue. Here's how: 

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

Additionally, let me share this resource that will guide you to track bills and record the payments: Enter and manage bills and bill payments in QuickBooks Online.

If you need to complete a certain task in QuickBooks in the future, please let me know the details below. I'll get back to this thread and help you out.

This is absolutely untrue. I've opened my own tickets precisely for this issue. An incognito browser does not solve it. My issues started mid-November. The lack of resolution or even acknowledgement of a bug from support was insane. I cancelled the service and moved to bill.com

Quickbooks customer service agents will never figure out your problem.  I have this same error and they are useless and will easily waste hours of your time.

contacting customer support is a waste of time.  they don't know how the program works as they are not trained before being put in front of a phone answering our calls.  I end up spending hours training them to show them the problem, and they have no idea how to be helpful other than suggest I need to upgrade to an even more expensive version of quickbooks!!

So frustrated with Quickbooks.  It doesn't work and stops your business from functioning! That's what I am doing next...rather than always trying to upsell you to fix quickbooks' inherent problems, the agents should be instructed to suggest trying another bookkeeping platform!

@frustratedwiththisapp 

Their support team is not familiar with the newly QB Billpay feature. Use the app as I mentioned earlier as the workaround.

Thank you!  The support team doesn’t even know about the basic functionality of QuickBooks.  Thank you for the work around solution.  I am looking for complete work around to never have to use that frustrating program with useless customer support again!

I get the screen that say "Payment can't be scheduled" -  this happens after 36 paid invoices 

Welcome to the Community, @Wvujim.

Currently, there is an ongoing investigation about the customer not showing in the dropdown when creating an invoice in QuickBooks Online. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.

Please know that this is a top priority for us. It will continue to be so until resolved.

I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available. 

Here’s how:

1. Sign-in to your QuickBooks Online company.
2. Click Help (?).
3. Select Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.

You can then choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For future reference, you can read this article to help you bills and bill payments QuickBooks Online: Enter and manage bills and bill payments in QuickBooks Online.

Feel free to comment below if you have questions about managing bill payments in QuickBooks Online. I'm always here to help. Have a great day.

Just fix the problem please.  I am not going to call and spend hours diagnosing a known bug.  Just fix it.