i need quickbooks to refund a customer for an online payment fee

I'll route you to our Live Support team for further assistance in this matter, jenmchugh175.

If you're using QuickBooks Payments, transaction fees such as credit card or ACH fees are not automatically refunded, as these fees are retained for payment processing. However, if you believe the cost was incorrectly charged, you can request a review from our QuickBooks Payments Support team.

Here's how you can request a callback:

1. Inside QuickBooks Online, navigate to the Help icon.
2. Select the Search option and click the Contact Us tab at the bottom.
3. Enter the question, keyword, or topic you need help with, then click Continue.
4. Follow the prompts, then choose a way to connect with us.
5. Select Call back from the next available expert.

Be sure to review their support hours so you'll know when agents are available.

If you have other QuickBooks-related concerns, please don't hesitate to place a comment. I'm always ready to help you.