I need to write off by resolving in Receive Payments the difference between what was due and what is paid?

Hey there, @tgeorge! I can assist you in resolving your payment discrepancies.

Since you mentioned that we only have to write off the difference between the invoice and the bank transaction, we can consider it a bad debt.

To get started, we can create a bad debts expense account and use it to resolve the difference. You can follow Step 2: Create a bad debts expense account section of this article: Write off bad debt in QuickBooks Online.

After that, we can return to the Find match (Match transactions) window and use the account.

1. Under the Select transaction to match section, mark your recorded payment.
2. Ensure that the PAYMENT field is the same as the TRANSACTION AMOUNT.
3. Toggle the Resolve | Difference button.
4. Under the Add resolving transactions section, select the bad debt account you created earlier.
5. Enter the negative amount (-0.67).
6. Ensure that the Difference is 0.00.
7. Click Save.

This process should reset the customer balance and offset any differences in amounts.

Also, you may refer to these articles when you need to record invoice payments in the future:

• Record and make bank deposits in QuickBooks Online
• Record invoice payments in QuickBooks Online

Please don't hesitate to reach out if you have any further questions or concerns. I am always here to help. Have a great day!

According to QBO I did everything properly (been doing it for 6 years), and they have created a case to find the problem. Everything looks good, until you try to "find match" to the short payment that should be listed in the Receive Payments. It shows others that I've done, but not the one I need to match so I can resolve the difference.

Case:15106454515 working with QBO representative on a problem,

After that, we can return to the Find match (Match transactions) window and use the account.

I'm doing exactly what you suggested, I've been doing this for 6 years, and never had a problem. I understand what I need to do. But when I click on "find match" some of the other payments I need to correct will show for Receive Payments, but not the one I'm trying to match. There is something wrong with QBO matching. 

Since I can't get it the easy way, how would you write off the negative difference?  I did notice when I was trying again today, that there is a new option called show highlights. Could a problem have ben caused by this new option. This just began receintly.

The expert that tried to help me created a case:

Case Number

15106454515 I hope they are actually working on this!

Hi tgeorge,

I understand how it feels to encounter difficulties with the matching process in QuickBooks Online, especially when you have been successfully using it for the past six years without any issues.

I also appreciate it that you've included a case number. However, I am unable to check it from here, so I recommend contacting our QBO Support again tomorrow from 6 AM to 6 PM PT. That way, they can check the status of your concern.

If there's anything that I can help feel free to go back to this thread. Take care and have a good one.