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kimberly6138
Level 1

I used Invoicing for the first time. I don't recognize the Checking Account our clients deposit funds deposited into. the last four numbers do not match

is there a way to intercept those funds and correct the account number deposits need to be deposited in to?

1 Comment 1
MsNorthPND18
QuickBooks Team

I used Invoicing for the first time. I don't recognize the Checking Account our clients deposit funds deposited into. the last four numbers do not match

We can go to your account and settings to verify the deposit accounts added to your QuickBooks Payments, Kimberly.

 

If you added multiple deposit accounts, you can only use one account at a time to collect payments. Let's verify the last four digits of the account number to see if this account has been added and assigned for receiving payments:

 

  1. Go to the Gear icon.
  2. Select Accounts and Settings.
  3. Choose Payments, then select Deposit Accounts.
  4. Click Add Bank to see the list of banks added.

 

Additionally, intercepting in-progress funds is impossible. Therefore, I recommend that you manually check each account to see where the payments were deposited. Moving forward, switch the bank account for QuickBooks Payments deposits if necessary.

 

Feel free to return if you have any concerns regarding invoices or other customer payments. We are here to provide prompt and thorough assistance.

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