I appreciate you for sharing some information about your concern, @keithfrenchphoto. I'm here to share some information about double payments recorded in QuickBooks Online (QBO).
When customers pay with a credit card in QuickBooks Payments, the payment goes to Undeposited Funds automatically in QuickBooks Online. This is the default account when processing credit card payment.
Once it's clears in your bank, create a bank deposit to move fund from Undeposited Fund to the appropriate bank account.
To get this fix, you can go to the bank feed and undo the deposits.
Here's how:
- Go to the Transactions menu.
- Click Bank Transactions. In the Categorized section, find the deposits.
- Select Undo.
- Go back to the For Review section and change the account.
- Match the deposit to the appropriate invoice.
Then, you can match the bank deposit to your bank feeds. This process ensure no double income is recorded in your books.
You can check this article for your reference detailed steps:
In addition, you can check this article to learn how to look for issues for accounts you haven't reconciled before: Fix issues the first time you reconcile an account in QuickBooks Online.
Please let me know if you have more concerns about receiving payments in QuickBooks. I'll be around to help.
