Intuit charged wrong amount

I understand how frustrating it can be when you're charged incorrectly, WSEcpa. It's my priority to ensure this gets sorted out.

I regret to hear that despite your numerous efforts, the refund has not been successfully added to your account.

We are committed to resolving this matter as swiftly as possible and to your utmost satisfaction. To ensure that you receive the refund, I recommend contacting our QuickBooks Support Team again. They'll carefully examine your recent support case notes to explain the overcharge issue's cause and ensure the refund is processed.

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

I appreciate your patience on this matter. In the meantime, if any other concerns arise or if you have additional questions, please don't hesitate to add a reply below. I'm here to ensure that you receive the help you need and to be your advocate throughout the process. 

@WSEcpa 

You can ask for the refund

https://quickbooks.intuit.com/learn-support/en-us/help-article/intuit-refunds/request-refund-quickbo...

You can use the trial version of QB Desktop to work on your file for the time being. Then you can purchase a new license through a selected partner (tax exempt, no credit card required).  This option will prevent you from experiencing the same problem in the future.