Intuit still charging for Point of Sale Merchant Services

I successfully cancelled QB Merchant Services. IIRC, I did it online either by finding the right screen or by sending a msg. I forget. I cancelled because I didn't want to go through the PCI process. 

I spent 2 hours on the phone today trying to cancel.  All support for the POS product has been discontinued and the staff from other product lines can't find the transactions or reach anyone internally.  After 2 hours I was given another number to call and assured they would be able to help me because this was 'out of scope' for the person assisting me (who had already reached out to her senior support person).  Ha, ha, it was the number for Shopify

I gave up and called my bank at that point and put the charges into dispute.

Terrible customer service!!

I hope you have had luck on this issue. I've spent 10 hours on the phone with merchant services to get a refund on one of our accounts that they were still charging us for Merchant account fees since October 2023.

As of February 29,2024, have still not received a refund. On a different business in our name, they were charging us a merchant account fee every month and that business never used intuit merchant services.

Thank you for joining this thread, Gabby2011.

I can see that you've been dealing with this issue for some time now. I'm here to help ensure you're only paying for the services that you need. Let me lead you to the appropriate channel that can address your billing and refund concerns on time.

Account-related concerns and issues, including billing, subscription, payments, or refunds, are important matters that need special attention. I advise contacting our Payments Support Team again for further assistance. Please provide the case number from your previous call so that our specialists can review the notes, including the charges and refund details.

For customers using QuickBooks Payments, QuickBooks Desktop with Payments, and GoPayment (Mobile App) with QuickBooks Desktop, tap the following link to initiate a conversation with our specialists: Chat with us. 

While QuickBooks Online with Payments & Merchant Service Center and GoPayment (Mobile App) with QuickBooks Online, simply follow these steps to get the contact information:

1. In your company, head to the Help icon in the upper right to display the support window and select the Assistant tab.
2. From there, enter a brief description of your concern in the Type something bar and click the Get help from a human link to see more options.
3. Enter your concern, then select Let's talk.
4. Choose Start a chat to start a conversation. 

Click on the following link to find out the best time to contact our Payments Support Team: Contact Payments or Point of Sale Support. From there, head to the section for your specific product. From there, navigate to the section dedicated to your specific product.

Here's a link you can use in the future. It covers various topics like troubleshooting device issues, payment processing, and managing your account: QuickBooks Payments FAQ. Choose the article from the list that best suits your situation. 

Moreover, you'll find detailed information on the fees and charges for your credit card or bank account by clicking on each link:

• Common terms to process credit cards for Intuit Payments 
• Understand Intuit charges on your credit card or bank statement 

Don't hesitate to visit the Community again if you have additional questions about your account and other QuickBooks Payments-related concerns. I'll get back to help you the best that I can, Gabby2011. Have a good one.