Invoice payment on hold

Thanks for letting us know about this matter, @AA310.

I'll ensure you can get your invoice payments soon.

If the status of your deposits is Withheld from the Method column, it means the payment is on hold, and we're reviewing it.

I recommend checking your email, the one you used to sign in to the Merchant Service Center, to see the specific steps to fix any issues. Usually, we ask for more info so we can complete our review. For example, we may ask you to send us a copy of the original invoice you sent to your customer. See this article for details: Find out why your funds are on hold.

Additionally, please visit this link for more information about the deposit speed for your product: Find out when QuickBooks Payments deposits customer payments.

Furthermore, you may want to read through these articles and get answers to frequently asked questions about recording merchant service deposits and invoice payments in QuickBooks:

• Recording QuickBooks Payments bank deposits FAQs
• Record invoice payments in QuickBooks Online

Please let me know in the comment section if you need more assistance in managing deposits. I'll be around to help you.

Good Luck! Payments support is a total joke. You will be lucky to get an email let alone a straight answer on anything.

I have two payments on hold by QB, both of which say that I should check my email, but I haven't gotten any emails.  I called customer service yesterday morning, and was assured that they were documenting everything, and the hold would be lifted, and funds released.  But the funds are still listed as under review, and another payment came in, and has also been put on hold.  This has put me in a terrible position, in terms of meeting my own financial obligations.  In order to make sure this never happens again, I am going to find another company to process client payments.